Return & Exchange Policy

1. Conditions for Return and Exchange

1.1 Applicable Situations

Manufacturing Defects: Products with visible manufacturing defects, such as damage or significant, unremovable dirt/stains on specific meters (e.g., 1m, 2m, 3m).

Logistics-related Damage: Products damaged during shipping.

Incorrect Product or Color: If the delivered product does not match your order (e.g., wrong color or size).

1.2 Additional Notes

If the ordered product is damaged upon receipt, customers must retain both the ordered product and the packaging for inspection by the logistics team during the pickup.

1.3 Non-Applicable Situations

Minor color differences or appearance discrepancies unrelated to product quality.

Packages that are not in original, unopened condition.

Items that have been used or damaged by the customer.

Products altered without authorization.

Sheets or Samples

Custom Designed Products

Small Meter Roll Cut from Standard Full Roll

2. Application Period

Return Requests: Must be submitted within 7 days of receiving the product.

Exchange Requests: Must be submitted within 7 days of receiving the product.

3. Return and Exchange Process

3.1 Contact Customer Service

To initiate a return or exchange, email us at info@finewrapvinyl.com with the following details:

Order number and LOT number of the item you ordered.

A detailed description of the issue (including photos or videos).

Your preferred resolution (refund or replacement).

4. Return Shipping Costs

Shipping costs and taxes are non-refundable.

For defective items (manufacturing defects, shipping issues, or incorrect products), we will cover the return shipping costs, otherwise the customer is responsible for return shipping costs, duties, taxes, or related fees incurred during the return process.